FAQ

FREQUENTLY ASKED QUESTIONS
 

HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?

  • PLEASE ALLOW 1-3 DAYS FOR ORDER PROCESSING & 1-5 DAYS FOR DELIVERY, AFTER SHIPPING, DEPENDING ON YOUR LOCATION (DOMESTIC).

 

 

"I GOT MY TRACKING NUMBER BUT ITS NOT UPDATING PLEASE HELP" -

  • TRACKING NUMBERS CAN TAKE UP TO 60 HOURS BEFORE UPDATING. IF AN UNSUAL TIME PASSES BEFORE SHOWING AN UPDATE PLEASE EMAIL: sales@shopaztro.com

 

 

"MY ADDRESS IS WRONG, CAN I CHANGE MY ADDRESS"? -

  • WE CAN NOT CHANGE ADDRESSES AFTER YOUR ORDER HAS BEEN PLACED. PLEASE DOUBLE CHECK AND MAKE SURE YOU HAVE THE CORRECT SHIPPING ADDRESS AT CHECKOUT.
  • IF A PACKAGE IS RETURNED TO US, WE WILL NOT RESHIP, OUR PROTOCOL IS TO REFUND FOR THE ORIGINAL ORDER COST MINUS THE SHIPPING COST THAT WE PAID. WE ARE NOT RESPONSIBLE FOR RETURNED PACKAGES AS A RESULT OF NEGLIGENCE AT CHECKOUT.

 

 

WHO DO YOU USE TO SHIP AND HOW CAN I TRACK MY ORDER? -

  • ALL ORDERS ARE SHIPPED THROUGH USPS FIRST CLASS AND PRIORITY MAIL
  • ALL ORDERS COME WITH A TRACKING NUMBER WHICH IS ISSUED AS SOON AS ITEMS ARE SHIPPED. ONCE ITEMS ARE SHIPPED YOU WILL BE ABLE TO TRACK YOUR PACKAGE AT WWW.USPS.COM BY USING THE TRACKING NUMBER PROVIDED

 

 

DO YOU GUYS SHIP TO P.O. BOXES?

  • YES

 

 

 DO YOU SHIP INTERNATIONALLY?

  • YES- WE WANT AZTRO WORLDWIDE.

 

 

HOW MUCH IS SHIPPING? 

  • DOMESTIC SHIPPING BEGINS AT $6.00 
  • SHIPPING PRICE DEPENDS ON THE SIZE AND LOCATION OF THE PACKAGE

 

 

DO YOU RESTOCK ITEMS ONCE SOLD OUT?

  • IN MOST CASES WE DO NOT, HOWEVER THERE ARE SOME ITEM'S THAT WILL ALWAYS BE AVAILABLE. ALL RELEASE AND RESTOCK INFORMATION IS SENT VIA OUR MAILING LIST AND SOCIAL MEDIA.

 

 

PAYMENT:

  • WE ACCEPT PAYMENTS BY CREDIT AND DEBIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER), PAYPAL, AMAZON PAY, AND APPLE PAY. WE DO NOT ACCEPT ANY PREPAID CARDS.

 

 

RETURNS:

  • REFUNDS ARE NOT AVAILABLE UNLESS IT RESULTS FROM AN ERROR ON OUR END.
  • ERRORS AND DAMAGES ON UNWORN ITEMS MUST BE NOTED WITHIN 5 DAYS OF RECEIPT, ANY CLAIMS AFTER THIS TIME PERIOD WILL NOT BE ACCEPTED
  • ITEMS PURCHASED ON SALE ARE FINAL SALE - NO EXCEPTIONS

 

 

 

EXCHANGES:

  • EXCHANGES ARE AVAILABLE WITHIN 5 DAYS OF ITEM RECEIPT
  • ITEMS MUST BE IN NEW AND UNWORN CONDITION WITH TAGS ATTACHED. 
  • WE ONLY OFFER EXCHANGES OF SIZE, YOU MAY NOT SWITCH COLOR OR FOR ANOTHER ITEM
  • WE DO NOT HOLD ITEMS FOR AN EXCHANGE
  • AFTER THE ORIGINAL ITEM HAS BEEN RETURNED TO US, EXCHANGES MAY TAKE UP TO 7 DAYS BEFORE BEING RESENT